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Used Gear

Returns & Refunds

Start a return

Please enter your order number and last name so we can find items eligible for return.If there is a problem with your order, please Customer Service before initiating your return.

Returns Policy

  • Items must be returned online at usedgear.arcteryx.com, be in the same condition they arrived in, and returned in their original packaging.
  • Customers are responsible for return shipping costs.
  • Refunds may take between two to three business days to process.
  • Items purchased at usedgear.arcteryx.com may be returned for up to 30 days after the original purchase date.